How we handle your information

This policy explains what personal information we collect when you contact us about a consultation — whether through a Facebook or Instagram enquiry form, our website, phone, or email — and what we do with it.

Who we are

Your information is collected and controlled by the medical practice of Prof. Dr. Özgür Pilancı, based in Istanbul, Turkey.

What we collect

When you submit an enquiry — for example through a Facebook or Instagram lead form, or our website — we collect only what you choose to share with us:

• Your full name
• Email address and phone number
• City or location
• Your response to questions about your enquiry, such as when you are hoping to have a procedure
• Any additional details you choose to add about what you're looking for

We do not ask for or collect health, medical, or genetic information at this stage — that is only discussed directly with Prof. Dr. Özgür Pilancı during a consultation, through channels appropriate for medical information.

How we use it

We use your information for one purpose: to respond to your enquiry and arrange a free, no-obligation video consultation. This includes:

• Contacting you by phone, email, or message to follow up on your enquiry
• Scheduling and preparing for your consultation
• Keeping a record of our conversation so our team can assist you consistently

We do not use your information for any other marketing purpose without your separate consent, and we never sell your personal information to anyone.

How your enquiry reaches us

If you enquire through a Facebook or Instagram form, Meta collects your responses and passes them to us so we can follow up — this is covered by Meta's own privacy policy in addition to this one. Once received, your details are stored in our patient enquiry system, which only our clinic's own staff can access.

How long we keep it

If you don't proceed with a consultation, we keep your enquiry details for a limited period to allow us to follow up, then delete them. If you become a patient, your records are kept for as long as required by applicable medical record-keeping obligations.

Your rights

Wherever you're contacting us from, you can ask us at any time to:

• Tell you what information we hold about you
• Correct information that's inaccurate or out of date
• Delete your information, where we're not required to keep it
• Withdraw your consent to being contacted

To do any of this, just email us at pilanciozgur@gmail.com — we'll action your request as soon as we can.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.